IT | From Evaluation to Impact: A Practical Roadmap for Technology, Change Management & Firm Performance

As firms navigate an increasingly complex legal technology landscape, success depends on more than selecting the right tools—it requires a disciplined approach to evaluation, change management, and performance tracking. This session provides a practical framework for assessing new solutions, aligning them with firm strategy, and ensuring successful adoption across administrative and support teams. Attendees will learn how to identify gaps in current processes, engage stakeholders effectively, and implement structured change management strategies that stick. The session will also introduce a performance roadmap and toolkit for measuring impact, improving accountability, and driving continuous improvement. By combining strategic insight with hands-on guidance, this session will equip legal administrators with actionable steps to turn technology investments into sustained operational and financial performance.