HR | Planning for the Day You Hope will Never Come: Understanding the Psychology of a Crisis

Every day across the U.S and throughout the world we see news reports with graphic images of people who are survivors or victims of horrific traumatic events: wild-fires, flooding, hurricanes, terrorist attacks, bombings, riots/protests, or adults and children dealing with the aftermath of active shooter situations. And now, the aftermath of a global pandemic and political turmoil has changed our lives and turned our work environment, our law firms, and the economy upside down. But how often have we taken the time to really think about what happens to us as individuals when we experience traumatic or stressful events? Behavioral response to stressful incidents or crises and what is happening in the brain can be broken down into psychological stages that help to explain why individuals react in certain ways as they experience trauma. Given that in any law firm your most important assets are your people and your clients, this presentation will help everyone gain a better understanding of the “human factor” in a crisis. This knowledge will better prepare your firm and workforce for any situation that could affect your firm’s reputation.